Terms of Purchase.

These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms.

You shall purchase and use the products and services available through the Company Sites in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations.

A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is available through shopsoravelle.com.

The Company may, in its sole discretion, choose not to process or may cancel an order in certain circumstances.

The Company reserves the right to revoke any stated offer, correct errors, inaccuracies or omissions, and make changes to prices, content, promotional offers, product descriptions or specifications without prior notice.

The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant, however, that descriptions are accurate, complete, reliable, current or error-free.

The Company strives to provide accurate pricing information regarding products and services available on the Company Sites. The Company reserves the right to correct pricing errors or cancel orders placed with incorrect pricing.

Estimated delivery to your destination address may take up to 30 days after successful payment. Delivery timing is subject to change due to product availability, weather conditions, carrier transit times and destination requirements.

Products and services purchased through the Site may not include manufacturer warranties, support options or manuals in your preferred language, and may not comply with every jurisdiction’s individual standards.

You are responsible for any applicable taxes, customs duties and fees levied by the jurisdiction to which products are shipped.

This policy applies to disputes, complaints or grievances that may arise in the course of business operations.

Fairness, transparency, timeliness, confidentiality and impartiality are the core principles of this dispute resolution policy.

Parties involved in a dispute are encouraged to discuss the matter directly and seek a mutually acceptable resolution.

If direct discussions are unsuccessful, parties may agree to engage a neutral third-party mediator.

The complainant must submit a written complaint to support@shopsoravelle.com detailing the nature of the dispute, relevant facts and desired outcome.

Complaints must be submitted within 30 days from the date of the incident.

Upon receipt of a complaint, Support will acknowledge receipt within 5 business days.

An investigation will be conducted to gather relevant facts and information.

The investigation is intended to be completed within 30 days.

Based on the investigation, a decision will be made and communicated in writing to the complainant and other relevant parties.

If the complainant is dissatisfied with the decision, a written appeal may be submitted to support@shopsoravelle.com within 15 days of receiving the decision.

When internal resolution is not possible, parties may agree to seek resolution through arbitration or mediation facilitated by an external organization.

Records related to disputes, including complaints, investigations and resolutions, will be maintained by zix LLC for a period of 1 year.

This policy will be reviewed annually and updated as necessary to maintain its effectiveness and alignment with applicable business practices.